Got questions?
We've heard them all.

No app needed. Everything runs directly in your phone's browser — just open the link and you're ready to go. It works on any device and any operating system, instantly.

Right after checkout you receive an email with your personal access link. Open it on your phone, and your tours, maps, visuals and AI guide are all there. Keep the email — it's your key to the experience.

The moment you purchase, you have full access — start right away or save it for when you arrive in Rome. Individual tours stay active for 30 days from purchase; the Premium All-Access Pass includes lifetime access. [⚠ CONFERMARE: durata accesso tour singoli vs pass]

Tours are available in 20 languages, including English, Italian, French, Spanish, German, Portuguese and many more. The AI guide answers in your language too.

Rome is live now with 4 tours available. Paris, Barcelona, London, Lisbon and Florence are coming soon — we're expanding quickly.

Tours typically take 2 to 3 hours at a relaxed walking pace. You're in full control — pause whenever you like, linger at spots you love, and pick up exactly where you left off, even on another day.

Yes — the audio, visuals and AI guide stream directly in your browser, so you'll need a mobile data connection while walking. Data usage is comparable to streaming music.

Yes, completely free with every tour. Ask it anything about the city, nearby food, directions, or what you're looking at right now — throughout your entire experience. No extra cost, no subscription.

For most people, yes. You go at your own pace, stop where you want, and hear stories that actually make sense of what you're seeing — without waiting for a group or following a flag around.

If your host or a NarraTours partner gave you a personal code, enter it at checkout to unlock your reserved offer. The code is also how your host gets credited for recommending us.

We accept major credit and debit cards through an encrypted, PCI-compliant checkout. We never see or store your full card details. [CONFERMARE metodi attivi: carte / Apple Pay / Google Pay / PayPal]

Each purchase is for one person — that way everyone can listen at their own pace with their own earphones. Traveling together? The Essential 3-Pack adds extra people for just €3 each, and the Premium All-Access Pass already includes everyone in your group.

The Essential 3-Pack (€37): you pay for 2 tours and get Trastevere — Rebel Rome free. The Premium All-Access Pass (€65): every Rome tour, all premium bonuses (Rome Memory Film Trailer, Gladiator AI Experience, Local Food Guide, Photo Spots Map, Priority AI Assistant) and lifetime access, for your whole group.

Every purchase is covered by our 48-hour money-back guarantee: write to us within 48 hours of purchase and we refund you in full, no questions asked. Full details in our Refund Policy.

Yes. As an EU consumer you have a 14-day right of withdrawal on purchases you haven't started using. Because tours are digital content, this right ends once you begin the experience (you give express consent to this at checkout) — but our 48-hour guarantee still protects you. Everything is explained in the Refund Policy.

Write to [email protected] and we'll fix it — usually within hours. If we can't solve a technical problem on our side, you choose between a replacement or a full refund.